Scott Dunn

Technology Operations & Telecom Executive

Phone

828-221-6200

Location

North Carolina, USA

Email

scott@scottadunn.com

About Me

With over 21 years of experience across technical support, device engineering, and operational strategy, I specialize in building resilient technology environments and leading high-performing teams. My work bridges the gap between complex engineering systems and executive strategy—driving large-scale platform modernizations, governing global vendor relationships, and protecting enterprise revenue.

Experience: 21+ Years

Specialization : Telecom & Tech Ops

Residence : North Carolina, USA

Leadership : Executive / Director Level

Status : Executive Consultation Full-Time / Open to Strategic Opportunities

Website: www.scottadunn.com

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Years of Experience

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Service Excellence

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What I Offer

Technical Leadership & Operations

Formulating operational strategies, optimizing cross-functional technical workflows, and fostering engineering team excellence to meet core business objectives.

Systems Architecture & Integration

Designing scalable, resilient network architectures and developing robust integration frameworks across complex enterprise systems and critical application ecosystems.

Vendor & Infrastructure Management

Managing key technology partner relationships, executing high-value procurement strategies, and governing end-to-end hardware, device, and software asset lifecycles.

Service Delivery & Process Optimization

Establishing rigorous service level agreements, defining key performance metrics, and driving continuous operational improvements across enterprise support functions.

Testimonials

I had the privilege of working alongside Scott for the last 19 years. He is a phenomenal teammate who is always willing to share his knowledge and support others. Scott handles high-pressure situations with calm focus and a great attitude. He excels at mentoring junior peers, jumping into critical bugs, and improving development workflows. Scott brings immense value and great energy to any technical environment.

Tracy Taylor

Revenue Assurance Analyst

One of the things I respect most about Scott is his willingness to share his knowledge. He is approachable, dependable, and someone I have been able to count on when an issue required additional technical expertise or a different perspective.
Scott would be an asset to any organization looking for someone with strong technical knowledge, leadership experience, problem-solving skills, and a genuine commitment to doing things the right way.

Heather Wilson

Customer Service & Contact Center Leader

Resume

Strategic technology manager dedicated to scaling support operations, optimizing device ecosystems, and aligning technical execution with enterprise business goals.

Education

2022 | Western Governors University

MS IT Management

2019 | Western Carolina University

BS Business Administration

2019 | Western Carolina University

BS Business Law

2016 | Caldwell CC&TI

AA Business Management

Experience

2024 – Present | Carolina West Wireless

Manager, Technical Support and Operations

Directing technical support operations, device lifecycle engineering, and cross-functional teams to maintain maximum service reliability and customer satisfaction.

2021 – 2024 | Carolina West Wireless

Assistant Manager, Technical Support & Device Engineering

Spearheaded cross-functional technical operations, deployed low-code enterprise automation, scaled commercial FWA growth, and safeguarded $2M in recurring revenue.

2012 – 2021 | Carolina West Wireless

Device Engineer

Governed product readiness across 1,200+ devices, cut certification timelines by 70%, managed 18 global OEM relationships, and oversaw 44,000+ software certifications.

2010 – 2012 | Carolina West Wireless

Tier 2 Specialist

Delivered specialized data and roaming support, resolved off-network escalations, and collaborated with partner carriers to ensure seamless inter-carrier service quality.