Scott Dunn

Capstone work on end-to-end IT solution for automated grocery picking and delivery using robotics

Graduated Summa Cum Laude

• Minor in Management

Graduated Summa Cum Laude

• Minor in Management

Business Administration, Management, and Operations

My goal is to lead the oversight and strategic direction of the Technical Support and Device Engineering team. This role is pivotal in ensuring the seamless integration and performance of wireless devices, delivering a world-class customer experience through effective troubleshooting, root cause analysis, and collaboration with vendors and internal teams to resolve issues promptly.

Assists in the oversight of Technical Support and Device Engineering teams. Responsible for ensuring devices meet company requirements prior to retail launch. Ensures a world class customer experience with incoming customer issues through root cause analysis, vendor engagement and internal teams communications. Works to foster free flowing communication through Operations and Engineering teams.

Developing handset software and settings for Carolina West and the customer base. Work with OEM’s directly on product development. Manage projects that bring new technology changes to the cellular network. Drive innovation with OEM’s and company engineering teams to produce products that provide excellent customer experiences.

Providing Roaming, Data and Troubleshooting support for internal and external customer. Support for customer who are off network. Maintain relationships with Roaming and Data partners to ensure their customers have positive experiences.

Provide support for sales reps, customers, and internal departments. Business account plan research and discount management.

Selling mobile devices and wireless plans to customers in Western North Carolina. Device education and first tier troubleshooting.

Store organization, Profit and Loss, Banking, Scheduling, Setting up special events, store security.

Supervised a team of 15 that addressed issues with a vendors One Bill service where Landline and Wireless was presented on one bill. Monitored KPIs and provided feedback and coaching.