20+ Years of Excellence



Master of Science - Information Technology Management

Western Governors University

Capstone work on end-to-end IT solution for automated grocery picking and delivery using robotics


Bachelor of Business Administration

Western Carolina University

Graduated Summa Cum Laude

  • Minor in Management

Bachelor Business Law

Western Carolina University

Graduated Summa Cum Laude

  • Minor in Management

Associate of Arts

Caldwell Community College and Technical Institute

Business Administration, Management, and Operations


Mar 2024 - Present

Manager - Technical Support and Devices

Carolina West Wireless

My goal is to lead the oversight and strategic direction of the Technical Support and Device Engineering team. This role is pivotal in ensuring the seamless integration and performance of wireless devices, delivering a world-class customer experience through effective troubleshooting, root cause analysis, and collaboration with vendors and internal teams to resolve issues promptly.

Nov 2021 - Mar 2024

Assistant Manager - Technical Support and Device Engineering

Carolina West Wireless

Assists in the oversight of Technical Support and Device Engineering teams. Responsible for ensuring devices meet company requirements prior to retail launch. Ensures a world class customer experience with incoming customer issues through root cause analysis, vendor engagement and internal teams communications. Works to foster free flowing communication through Operations and Engineering teams.

Sep 2012 - Nov 2021

Device Engineer

Carolina West Wireless

Developing handset software and settings for Carolina West and the customer base. Work with OEM’s directly on product development. Manage projects that bring new technology changes to the cellular network. Drive innovation with OEM’s and company engineering teams to produce products that provide excellent customer experiences.

Jun 2010 - Sep 2012

Tier 2 Specialist

Carolina West Wireless

Providing Roaming, Data and Troubleshooting support for internal and external customer. Support for customer who are off network. Maintain relationships with Roaming and Data partners to ensure their customers have positive experiences.

Jan 2010 - Jun 2010

Distribution Representative

Carolina West Wireless

Provide support for sales reps, customers, and internal departments. Business account plan research and discount management.

Jun 2007 - Jan 2010

Retail Sales Representative

Carolina West Wireless

Selling mobile devices and wireless plans to customers in Western North Carolina. Device education and first tier troubleshooting.

May 2004 - Aug 2004

Assistant Manager


Store organization, Profit and Loss, Banking, Scheduling, Setting up special events, store security.

Apr 2001 - May 2004

Supervisor - One Bill


Supervised a team of 15 that addressed issues with a vendors One Bill service where Landline and Wireless was presented on one bill. Monitored KPIs and provided feedback and coaching.

Business Skills

Written Communication


Business Strategy


Project Management

Product Management

Office Skills




Power BI

Additional Technology Skills



Audio and Video Editing