Scott Dunn
Technology Operations & Telecom Executive
About Me
With over 21 years of experience across technical support, device engineering, and operational strategy, I specialize in building resilient technology environments and leading high-performing teams. My work bridges the gap between complex engineering systems and executive strategy—driving large-scale platform modernizations, governing global vendor relationships, and protecting enterprise revenue.
Experience: 21+ Years
Specialization : Telecom & Tech Ops
Residence : North Carolina, USA
Leadership : Executive / Director Level
Status : Executive Consultation Full-Time / Open to Strategic Opportunities
Website: www.scottadunn.com
What I Offer
Technical Leadership & Operations
Formulating operational strategies, optimizing cross-functional technical workflows, and fostering engineering team excellence to meet core business objectives.
Systems Architecture & Integration
Designing scalable, resilient network architectures and developing robust integration frameworks across complex enterprise systems and critical application ecosystems.
Vendor & Infrastructure Management
Managing key technology partner relationships, executing high-value procurement strategies, and governing end-to-end hardware, device, and software asset lifecycles.
Service Delivery & Process Optimization
Establishing rigorous service level agreements, defining key performance metrics, and driving continuous operational improvements across enterprise support functions.
Testimonials
I had the privilege of working alongside Scott for the last 19 years. He is a phenomenal teammate who is always willing to share his knowledge and support others. Scott handles high-pressure situations with calm focus and a great attitude. He excels at mentoring junior peers, jumping into critical bugs, and improving development workflows. Scott brings immense value and great energy to any technical environment.
Tracy Taylor
Revenue Assurance Analyst
Throughout the project, fitness website excellent communication and skills, making they understood our needs.
Janet Smiths
Designer
Resume
Strategic technology manager dedicated to scaling support operations, optimizing device ecosystems, and aligning technical execution with enterprise business goals.
2022 | Western Governors University
MS IT Management
2019 | Western Carolina University
BS Business Administration
2019 | Western Carolina University
BS Business Law
2016 | Caldwell CC&TI
AA Business Management
2024 – Present | Carolina West Wireless
Manager, Technical Support and Operations
Directing technical support operations, device lifecycle engineering, and cross-functional teams to maintain maximum service reliability and customer satisfaction.
2021 – 2024 | Carolina West Wireless
Assistant Manager, Technical Support & Device Engineering
Spearheaded cross-functional technical operations, deployed low-code enterprise automation, scaled commercial FWA growth, and safeguarded $2M in recurring revenue.
2012 – 2021 | Carolina West Wireless
Device Engineer
Governed product readiness across 1,200+ devices, cut certification timelines by 70%, managed 18 global OEM relationships, and oversaw 44,000+ software certifications.
2010 – 2012 | Carolina West Wireless
Tier 2 Specialist
Delivered specialized data and roaming support, resolved off-network escalations, and collaborated with partner carriers to ensure seamless inter-carrier service quality.
Professional Affiliations
National Society of Leadership and Success
IT Coordinator
Wilkes County Chamber of Commerce
Leadership Wilkes Graduate
Sigma Nu Fraternity
Mu Pi Chapter Alumnus
Associated Carrier Group
Member
Get in Touch
Email
scott@scottadunn.com
Phone
828-221-6200
Location
North Carolina, USA