{"id":31,"date":"2026-08-12T14:54:15","date_gmt":"2026-08-12T14:54:15","guid":{"rendered":"https:\/\/scottadunn.com\/?page_id=31"},"modified":"2026-08-12T19:50:30","modified_gmt":"2026-08-12T19:50:30","slug":"home","status":"publish","type":"page","link":"https:\/\/scottadunn.com\/","title":{"rendered":"Home"},"content":{"rendered":"
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\"Professional<\/div><\/figure><\/div><\/div><\/div>\n\n

Scott Dunn<\/h2><\/div><\/div><\/div>\n\n\n

Technology Operations & Telecom Executive<\/strong><\/p><\/div><\/div>\n\n<\/div><\/div>\n\n

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\"phone-icon\"<\/div><\/div><\/div>
Phone<\/div>
828-221-6200<\/div><\/div><\/div><\/a>
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\"map-icon\"<\/div><\/div><\/div>
Location<\/div>
North Carolina, USA<\/div><\/div><\/div><\/div>
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\"email-icon\"<\/div><\/div><\/div>
Email<\/div>
scott@scottadunn.com<\/div><\/div><\/div><\/a>
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About Me<\/h1><\/div><\/div><\/div>\n\n\n

With over 21 years of experience across technical support, device engineering, and operational strategy, I specialize in building resilient technology environments and leading high-performing teams. My work bridges the gap between complex engineering systems and executive strategy\u2014driving large-scale platform modernizations, governing global vendor relationships, and protecting enterprise revenue.<\/p><\/div><\/div>\n\n\n

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Experience: 21+ Years<\/span><\/h3><\/div><\/div><\/div>\n\n

Specialization : Telecom & Tech Ops<\/span><\/h3><\/div><\/div><\/div>\n\n

Residence : North Carolina, USA<\/span><\/h3><\/div><\/div><\/div>\n<\/div><\/div>\n\n
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Leadership : Executive \/ Director Level<\/span><\/h3><\/div><\/div><\/div>\n\n

Status : Executive Consultation Full-Time \/ Open to Strategic Opportunities<\/span><\/h3><\/div><\/div><\/div>\n\n

Website: www.scottadunn.com<\/span><\/h3><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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Download My V-card<\/span><\/a><\/div><\/div>\n\n
<\/i><\/span> Download CV<\/span><\/a><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n
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0<\/span>+<\/span><\/h5>
Years of Experience<\/h6><\/a><\/div><\/div><\/div>\n\n
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Service Excellence<\/h6><\/a><\/div><\/div><\/div>\n\n
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Deployments Executed<\/h6><\/a><\/div><\/div><\/div>\n\n
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What I Offer<\/h2><\/div><\/div><\/div>\n\n
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\"leadership\"<\/div><\/div><\/div>
Technical Leadership & Operations<\/div>
Formulating operational strategies, optimizing cross-functional technical workflows, and fostering engineering team excellence to meet core business objectives.<\/div><\/div><\/div><\/div>
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\"architecture\"<\/div><\/div><\/div>
Systems Architecture & Integration<\/div>
Designing scalable, resilient network architectures and developing robust integration frameworks across complex enterprise systems and critical application ecosystems.<\/div><\/div><\/div><\/div>
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\"vendor\"<\/div><\/div><\/div>
Vendor & Infrastructure Management<\/div>
Managing key technology partner relationships, executing high-value procurement strategies, and governing end-to-end hardware, device, and software asset lifecycles.<\/div><\/div><\/div><\/div>
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\"service\"<\/div><\/div><\/div>
Service Delivery & Process Optimization<\/div>
Establishing rigorous service level agreements, defining key performance metrics, and driving continuous operational improvements across enterprise support functions.<\/div><\/div><\/div><\/div>
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Testimonials<\/h2><\/div><\/div><\/div>\n\n
I had the privilege of working alongside Scott for the last 19 years. He is a phenomenal teammate who is always willing to share his knowledge and support others. Scott handles high-pressure situations with calm focus and a great attitude. He excels at mentoring junior peers, jumping into critical bugs, and improving development workflows. Scott brings immense value and great energy to any technical environment.<\/div><\/div>
\"tracytaylor\"<\/div>
Tracy Taylor<\/div>
Revenue Assurance Analyst<\/div><\/div><\/div><\/div>
Throughout the project, fitness website excellent communication and skills, making they understood our needs.<\/div><\/div>
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Janet Smiths<\/div>
Designer<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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Resume<\/h1><\/div><\/div><\/div>\n\n\n

Strategic technology manager dedicated to scaling support operations, optimizing device ecosystems, and aligning technical execution with enterprise business goals.<\/p><\/div><\/div>\n\n<\/div><\/div>\n\n

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\"education\"<\/div>

Education<\/p><\/div><\/div><\/div><\/div>\n\n

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2022 | Western Governors University<\/span><\/h3><\/div><\/div><\/div>\n\n
MS IT Management<\/div>
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2019 | Western Carolina University<\/span><\/h3><\/div><\/div><\/div>\n\n
BS Business Administration<\/div>
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2019 | Western Carolina University<\/span><\/h3><\/div><\/div><\/div>\n\n
BS Business Law<\/div>
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2016 | Caldwell CC&TI<\/span><\/h3><\/div><\/div><\/div>\n\n
AA Business Management<\/div>
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\"experinace\"<\/div>

Experience<\/p><\/div><\/div><\/div><\/div>\n\n

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2024 – Present | Carolina West Wireless<\/span><\/h3><\/div><\/div><\/div>\n\n
Manager, Technical Support and Operations<\/div>
Directing technical support operations, device lifecycle engineering, and cross-functional teams to maintain maximum service reliability and customer satisfaction.<\/div><\/div><\/div><\/div>
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2021 – 2024 | Carolina West Wireless<\/span><\/h3><\/div><\/div><\/div>\n\n
Assistant Manager, Technical Support & Device Engineering<\/div>
Spearheaded cross-functional technical operations, deployed low-code enterprise automation, scaled commercial FWA growth, and safeguarded $2M in recurring revenue.<\/div><\/div><\/div><\/div>
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2012 – 2021 | Carolina West Wireless<\/span><\/h3><\/div><\/div><\/div>\n\n
Device Engineer<\/div>
Governed product readiness across 1,200+ devices, cut certification timelines by 70%, managed 18 global OEM relationships, and oversaw 44,000+ software certifications.<\/div><\/div><\/div><\/div>
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2010 – 2012 | Carolina West Wireless<\/span><\/h3><\/div><\/div><\/div>\n\n
Tier 2 Specialist<\/div>
Delivered specialized data and roaming support, resolved off-network escalations, and collaborated with partner carriers to ensure seamless inter-carrier service quality.<\/div><\/div><\/div><\/div>
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Professional Affiliations <\/h2><\/div><\/div><\/div>\n\n
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\"NSLSLogo\"<\/div><\/div><\/div>
National Society of Leadership and Success<\/div>
IT Coordinator<\/div><\/div><\/div><\/div>
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\"wilkeschamberlogo\"<\/div><\/div><\/div>
Wilkes County Chamber of Commerce<\/div>
Leadership Wilkes Graduate<\/div><\/div><\/div><\/div>
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\"SigmaNuLogo_Small\"<\/div><\/div><\/div>
Sigma Nu Fraternity<\/div>
Mu Pi Chapter Alumnus<\/div><\/div><\/div><\/div>
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\"acg\"<\/div><\/div><\/div>
Associated Carrier Group<\/div>
Member<\/div><\/div><\/div><\/div>
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Get in Touch<\/h1><\/div><\/div><\/div>\n<\/div><\/div>\n\n
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\"email-icon\"<\/div><\/div><\/div>
Email<\/div>
scott@scottadunn.com<\/div><\/div><\/div><\/div>
<\/div><\/div><\/div><\/div>\n\n
\"phone-icon\"<\/div><\/div><\/div>
Phone<\/div>
828-221-6200<\/div><\/div><\/div><\/div>
<\/div><\/div><\/div><\/div>\n\n
\"map-icon\"<\/div><\/div><\/div>
Location<\/div>
North Carolina, USA<\/div><\/div><\/div><\/div>
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